Privacy Policy

Your privacy is important to the Firm, known as Frances Jones Law, Soul Matters - Visionary Law Firm, and/or the “Firm” and operating a website at www.FrancesJonesLaw.com, www.VisionaryTrademarkLaw.com, and other URLs redirected to it. Please read this Privacy Policy carefully as it contains important information about the Firm, how and why the Firm collects, stores, uses, and shares personal information, your rights in relation to your personal information, and on how to contact the Firm and supervisory authorities in the event you have a complaint.

1. Who The Firm Is

The Firm collects, uses and is responsible for certain personal information about you.

2. Children’s Online Privacy Protection Act

This website and any products and services offered herein are not intended for persons under the age of 13. The Firm does not knowingly collect information from anyone under 13 years of age. The Firm prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. The Firm will not knowingly collect personally identifiable information from children under 13. If the Firm learns it has any information or content from anyone under the age of 13, it will delete that information.

3. The Personal Information The Firm Collects and Uses

Information Collected by The firm

The Firm may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails, comment on social media, purchase a service or product, fill out any type of form, access private membership pages or groups (whether hosted on www.FrancesJonesLaw.com, www.VisionaryTrademarkLaw.com, or a third-party website such as Facebook), or otherwise contact the Firm via an online form, phone call, or e-mail. The information collected may include your name, e-mail, address, phone number, and/or billing information. Clients who engage our firm may also provide additional personal or business information. You are not required to provide any personally identifiable information to merely access or visit this website.

The Firm may collect domain information and “cookies” (small files saved on your hard drive by your web browser) to analyze website and advertisement performance, track user patterns, save information from your previous visits and customize your experience.

The Firm will ask for your consent to allow it to use cookies. The Firm or its third-party vendors may collect non-personal information through the use of these technologies. Non-personal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized and other similar information. The Firm’s systems may also automatically gather information about the areas you visit and search terms you use on this website and about the links you may select from within this website to other areas of the internet.

If you are located in the European Economic Area (EEA), the Firm is regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom), and the Firm is responsible as controller of that personal information for the purposes of those laws.

Information Collected from Other Source

The Firm also obtains information from other sources, such as through intake forms such as Squarespace and Lawcus that integrate with its client relationship management tools such as LexReception, Lawcus and/or Mail Chimp, e-signing tool such as HelloSign, scheduling tool such as Calendly, Acuity, and/or Lawcus, and payment processor such as Gravity Legal, PayPal, and/or LawPay. The information collected may include your name, e-mail, address, phone number, and/or billing information. Clients who engage the Firm may also provide additional personal or business information through these sources.

How the firm uses your personal information

The Firm collects such information in order to deliver services and products, complete customer transactions, send information and marketing e-mails, and improve website performance and customer service.

WITH WhoM the firm Shares Your Personal Information

The Firm respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or service, or for the basic functionality of an online service) without your consent.

The Firm does, however, share your name and delivery address details and billing information with our third-party suppliers, credit card processors and shipping companies. The Firm may also share additional personal or business information of clients who engage our firm to provide legal services. Subject to change, the Firm’s current third-party suppliers include:

  • U.S. Postal Service, FedEx, UPS shipping services

  • LawPay payment processor

  • Lawcus and Mail Chimp client relationship management tool

  • Lexreception answering service

  • HelloSign e-signing tool

  • Acuity scheduling tool

  • Dropbox document storage

  • G Suite email, Google Drive, calendars

  • Zoom videoconferencing and webinar tool.

This data sharing enables them to deliver the goods you ordered directly to you, and allows the Firm to provide services to its clients and manage the Firm. Those third-party recipients are based outside the European Economic Area— for further information including on how the Firm safeguards your personal data when this occurs, see Transfer of your information out of the EEA.

The Firm may release personal information to enforce its website Terms of Use, other terms and conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.

If you give the Firm your permission, it may also use personal identification information for internal or external marketing and promotional purposes.

On occasion, the Firm may collect personal identification information from you in connection with optional contests, special offers, or promotions. The Firm will share such information with necessary third parties for the purpose of carrying out the contest, special offer, or promotion.

The Firm will ask for your consent to such disclosure and use of such information prior to your participation in the contest, special offer, or promotion.

The Firm will not share your personal information with any other third party.

Whether Information Has to Be Provided by You and Why

The provision of personal data (e.g., name, address, delivery address, billing information, business and personal information) is required from you to enable the Firm to provide legal services and products to its clients. However, the Firm does not require you to provide any personal data in order to view this website.

How Long Your Personal Information Will Be Kept

The Firm will hold all non-client personal data until you let it know you would like for the Firm to delete it or unsubscribe from the Firm’s marketing contacts, which you are free to do at any time. The Firm will hold all client and customer personal data in its files for three (3) years or until at least one (1) year after any relevant statute of limitation on professional liability has run.

Reasons the firm Can Collect and Use Your Personal Information

The Firm collects and uses your personal information for the following lawful bases: to deliver services and products, complete customer transactions, send information and marketing e-mails, and improve website performance and customer service.

4. Use and Transfer of Your Information Out of the EEA

This website is operated in the United States and the third parties with whom the Firm might share your personal information as explained above are also located in the United States or other countries located outside the EU. If you are located in the EEA or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.

These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

If you would like further information, see “How to contact the Firm” below. The Firm will not otherwise transfer your personal data outside of the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

5. Your Rights

If you want to unsubscribe from receiving e-mails from the Firm, you may do so at any time. Each e-mail from the Firm includes instructions for unsubscribing from these e-mail communications.

If you are covered by the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how the Firm uses your use personal information.

  • Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address.

  • Require the Firm to correct any mistakes in your information which the Firm holds.

  • Require the erasure of personal information concerning you in certain situations.

  • Receive the personal information concerning you which you have provided to the Firm, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

  • Object at any time to processing of personal information concerning you for direct marketing.

  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.

  • Object in certain other situations to the Firm’s continued processing of your personal information. 

  • Otherwise restrict the Firm’s processing of your personal information in certain circumstances.

You may also have the right to claim compensation for damages caused by the Firm’s breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you would like to exercise any of those rights, please:

  • Email, call, or write to the Firm.

  • Provide the Firm enough information to identify you (e.g., name, e-mail address, mailing address, user name, billing details).

  • Provide the Firm proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill).

  • Provide the Firm with the information to which your request relates, including any account or reference numbers, if you have them.

6. Keeping Your Personal Information Secure

The Firm has appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. The Firm limits access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

The Firm also has procedures in place to deal with any suspected data security breach. The Firm will notify you and any applicable authorities of a suspected data security breach where the Firm is legally required to do so.

Please note that any comments or information that you post on the website FrancesJonesLaw.com and any social media pages become public and third parties may use your information. The Firm is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.

7. Links to Other Sites

You may see content on this website that links to the sites and services of the Firm’s partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. The Firm is not responsible for or liable for any content on or actions taken by such third-party websites.

8. How to Lodge a Complaint

The Firm hopes that it can resolve any question or concern which you raise about its use of your information.

If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

9. Changes to This Privacy Policy

This policy is effective as of June 16, 2023. The Firm may change, modify or update this Privacy Policy at any time and will notify you of any such changes by email or postal mail if you have provided your email or postal address to the Firm.

10. How to Contact the Firm

If you have any questions or concerns about this Privacy Policy, the information the Firm holds about you, or you wish to change your personal information in the Firm’s records, please contact Support Administrator, Soul Matters - Visionary Law Firm, 1108 Lavaca Street Suite 110-405, Austin, TX 78701 or support@VisionaryLawFirm.com.

11. Do You Need Extra Help?

If you would like this Privacy Policy in another format (for example: audio, large print, braille) please contact the Soul Matters TM Firm (see “How to Contact the Firm” above).